The competitive landscape in the telecom market is changing thanks to digital technology. Before, businesses consider such tools as a luxury. But now, these are now essential assets for your business to grow. As a result, 77% of companies are accelerating their digital transformation to keep their competitive edge in the market.
Embracing the full digital experience also means investing in different types of telecommunication systems for your company. This also paves the way for the fourth industrial revolution or “Industry 4.0”.
What is industry 4.0?
Industry 4.0 refers to the new stage in the industrial revolution which focuses on increasing and optimizing automation through data and machine learning. It revolutionizes monitoring and analysis of business operations through smart and autonomous systems. It also uses smart technology to control physical things like robots, vehicles, and machinery. This allows businesses to produce goods more efficiently and productively across the value chain with little to no human interference.
As more businesses welcome the fourth industrial revolution, new industry trends in telecommunication emerged in the past years. These include the increase in demands for:
- - Internet of things (IoT)
- - Industrial internet of things (IIoT)
- - Cloud computing
- - Cognitive computing
- - Smart factories
- - Artificial intelligence
What are its impacts on telecoms?
1. Bigger role in supply chain
Through Industry 4.0, the telecom industry now plays a bigger role in the supply chain of many businesses. The increase in demands for smart technologies means there will also be an increase in demands for fast internet connectivity and reliable communication technology.
For example, the creation of “smart factories” requires cyber-physical systems powered by a robust telecommunication system to ensure that all computers and equipment are interconnected. It provides the means for computers and other physical systems to transmit and receive information over distances, allowing them to work autonomously.
Hence, more businesses will partner with telecom companies to help optimize and streamline their supply chain.
2. Widespread adoption of smart communication platforms
Automation isn’t the only one that gets smarter through industry 4.0. Communications will also benefit from smart technologies such as AI, cloud computing, and IoT. This comes in the form of AI-powered business communication platforms and smart omnichannel messaging platforms.
An intelligent communication platform ensures that customers can easily access the touchpoints of businesses. Such tools are useful for optimizing and streamlining customer support and services. You can use it to automate your help desk, reducing waiting time for customers as well as your operating costs.
Likewise, smarter communication tools can facilitate a smoother customer experience for e-commerce businesses. It directly connects buyers to sellers, allowing them to complete their purchases completely virtually without needing human assistance all throughout.
3. Increase demands for 5G
According to Datareportal, 92% of internet users prefer mobile devices to go online than computers. In fact, the mobile internet touches upon all facets of contemporary life including entertainment, shopping, banking, and food delivery. Businesses are also leveraging mobile internet for their operations in their bid for improving their flexibility.
The increasing reliance of people on mobile internet results in the growing demands for faster and more convenient internet services. This comes in the form of a 5G connection.
Through 5G technology, customers and businesses alike can easily connect to people, businesses, data, and applications using their smartphones. It facilitates the creation and rollout of technologies such as smart cities, smart factories, smart homes, self-driving cars, remote medical surgery, and more.
As more countries look forward to implementing the 5G network in their area, telecom companies will be taking concrete steps to meet such demands.
4. Seamless and immersive digital experience
The core of Industry 4.0 is integration to produce a seamless and immersive digital experience. It connects computers so that they can communicate with one another to make decisions without human interference.
Telecom companies are now racing towards providing such experiences to their clients. They are shifting away from traditional services like voice and moving towards monetizing data and bandwidth. By transforming into a substantive digital business, telecom companies can help businesses embrace complete digital transformation. And through further advancements in telecommunication systems, metaverse marketing will soon become more accessible to businesses and consumers.
5. Optimized decision-making
Through Industry 4.0, telecom companies can use sensors and interconnected machinery to produce high volumes of data. It allows them to collect real-time big data from the front end of their operations. But most importantly, it interconnects with back-end systems such as ERP software, to boost visibility and control over their processes.
Data and analytics can help telecom companies evaluate historical trends, determine patterns, and identify issues in their systems. They can then use this information to make smarter decisions in optimizing their operations.
Join in the revolution
The advent of Industry 4.0 paves the way to a more competitive telecom market. The shift towards digital transformation means telecom companies are all investing in upgrading their systems through smart technologies. To name a few telecommunications systems examples that will be impacted by Industry 4.0 are computer networks and the internet.
So join in the revolution and explore what technologies you can use to improve your operations.
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